Returns & Refund Policy

Yes. If you are not fully satisfied with an eligible Product, you may request a return and refund subject to the conditions in this policy. This policy applies in addition to, and does not limit, any mandatory rights you have under Serbian consumer protection law.

You may request a return within 30 calendar days of delivery of your order.

We are unable to accept a return where:

• The 30-day return window has passed;
• The Product has been used, washed, damaged, or does not meet the condition requirements below;
• The Product is one of the non-returnable categories listed in Section 4 below (opened hygiene-sensitive personal-care items), unless the Product is defective, damaged, unsafe, or was supplied incorrectly;
• The Product is a clearly labeled final sale item or a gift card.

Products must be unused, unopened, unwashed, undamaged, and returned in their original packaging with all labels, seals, and accessories intact. Hygiene-sensitive personal-care items (such as items worn against the skin without a removable liner) are non-returnable once opened or unsealed, unless the item is defective, damaged, unsafe, or incorrectly supplied.

To start a return, contact us at recepcija@musclebeach.co.rs or 060 051 3151, or use our Contact page and select "Returns & refunds" as your reason for contacting us. Please include your order number, the item(s) you would like to return, and the reason for the return.

Yes, prior authorization is required. Please contact us before sending a Product back so we can confirm eligibility, provide return instructions, and, if applicable, provide a return address. Items sent back without first contacting us may experience delays in processing.

Send your return request to recepcija@musclebeach.co.rs. We will confirm the physical return address to use once your return has been authorized; please do not send items back to our registered office address at Milutina Milankovića 9dj, Novi Beograd, Serbia unless we specifically direct you to do so.

For eligible change-of-mind returns, the customer is responsible for return shipping costs, unless applicable mandatory consumer law requires otherwise. For verified incorrect, damaged, or defective deliveries, Muscle Beach doo arranges the return at no cost to you and provides a replacement or full refund.

Once we receive your returned Product, we will check it against the conditions in Section 4 and confirm receipt by email.

Every return is inspected before a refund is approved. If the Product meets the return conditions, we will approve the refund. If it does not (for example, it shows signs of use or is missing original packaging), we will contact you to explain why the return cannot be accepted and, where reasonable, offer to send the item back to you.

Approved refunds are processed within 5 business days of approval, to the original payment method. The time it takes for a refund to appear in your account afterward can vary depending on your card issuer or bank, which may take a few additional days.

Where you withdraw from or return an order in line with your statutory rights, your refund includes the standard outbound delivery cost you paid for that order. As delivery is currently free on every order, this typically means there is no additional delivery cost to refund. Any additional cost you chose to pay for a non-standard or expedited delivery option is not refunded.

We are happy to offer an exchange for a different size, variant, or Product of equal value where stock allows. To request an exchange, please contact us using the details in Section 5. Where an exchange is not possible, we will process a refund instead.

If we sent you the wrong Product, please let us know within 48 hours of delivery where possible, to help us resolve it quickly, together with a photo of the item received. We will arrange for the correct item to be sent and cover the cost of returning the incorrect item.

If a Product arrives damaged, please contact us within 48 hours of delivery where possible, to help us resolve it quickly, with photos of the damaged item and its packaging. We will arrange a replacement, exchange, or refund at your choice, subject to verification.

If a Product develops a fault, please contact us with a description of the issue and, where possible, photos or video. Defective products are covered by the statutory conformity warranty of 2 years under Serbian consumer law, a separate right independent of our voluntary 30-day return window. We will assess the fault and arrange a repair, replacement, price reduction, or refund as required by that statutory right, rather than at our discretion.

If your order arrives with an item missing, please contact us within 48 hours of delivery where possible, to help us resolve it quickly, with your order number so we can arrange for the missing item to be sent or refunded.

You may request to cancel an order before it has been dispatched by contacting us as soon as possible. If the order has already been dispatched, it cannot be cancelled, but you may request a return once it arrives, in line with this policy.

If a package is refused at delivery or returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange re-delivery or a refund. Where re-delivery is requested, an additional delivery charge may apply.

If you have a concern about an order, we ask that you contact us first at recepcija@musclebeach.co.rs or 060 051 3151 so we can resolve it directly and quickly. Initiating a chargeback with your card issuer without first giving us the opportunity to help can delay resolution and, where a return has already been approved and refunded, may result in a delay while the two processes are reconciled.

Muscle Beach doo is happy to help with questions, complaints, and return requests. Reach us at recepcija@musclebeach.co.rs or 060 051 3151, or through our Contact page. See also our Terms & Conditions and Privacy Policy.